Sea of Humanity

good luck. Comcast blows.

They are not laughing at you when they put you on hold. The Customer "Care" Rep is probably in the office with a floor manager. The rep is probably being beaten and threatened with unemployment. Remember the organization is evil. The individual you are speaking to probably doesnt even have a life fit for a dog. DG

Being the insatiable Googlehead that I am, imagine my JOY after searching "COMCAST SUCKS" shortly after speaking with a Comcast Customer Service (I use that last word hesitantly) rep about my first Comcast cable bill.

I recently moved from an Adelphia-serviced part of LA to another part, serviced by Comcast. In my last apartment, Adelphia gave me their second highest tier of cable for one year at $45.99 (In LA, known as a "Move-In" Special). When I called Comcast, I asked if they had any Move-In Specials, to which they replied, "Yes". They told me that they would give me the same channels I had in my last apartment for around $23. for six months. Not as long as Adelphia, I thought, but averaging the dollars over a year it would roughly equal the same amount, so I ordered Comcast, because I need my HBO and for cable, I don't have any choice.

Over the course of the next six weeks, I had to take two days off from work, and endure four different numb-nutted techs coming to my apartment who were completely perplexed as to how to get cable into my apartment. Was there a J-Box in my building? Yes. Were other people enjoying cable in my building? Yes. I heard all sorts of excuses as to why they couldn't install the service, not the least of which was from a tweaked Aussie who darted around my apartment for a half an hour like a giraffe with an arrow in its ass said to me, "Look. You're going to have to find out who was in this apartment before you, when they had cable and how long ago, and you're going to have to find out that information about the apartments below you as well." To which I replied, "WHAT? YOU find that out. That's not my job. Step out on the fire escape and look how the cable wires go into the other apartments from the J-Box." What an idiot. The techs that followed were not much better, until one Saturday (the only option I gave to Comcast as day to install after all these visits), when a tech showed up and installed my cable in less than 15 minutes.

I should add as a footnote that I ordered digital cable, and every single one of these twits brought me an anolog box, and every time I signed the document saying that they had come to my aparmtent I wrote, "Digital Cable Ordered" on the paper.

But my story doesn't end there. Since my cable was installed, I noticed that all the channels I was told I would get were not there. Instead of calling, I decided to wait until the first bill and then I would call Comcast. I had HBO, so I could wait. The bill came today, so I grabbed my notes from the day I ordered the service, along with my bill, and called Comcast. To my utter surprise, I'm getting basic +HBO, regularly $47.99, discounted for only TWO MONTHS. For chrissakes, I don't even get the Discovery Science Channel, Times, Bio, or Trio. Since when are those channels with their endless Sharper Image Air Ionizer commercials and similar drivel considered some kind of premium media outlets? The dimwit on the other end of the phone could do absolutely nothing. Neither could his supervisor.
I told them both that I would soon be leaving, and they didn't seem to care. Who the fuck runs these companies? I've worked at snobby indie record stores with a hundred times more customer service than these Comcast idiots have.

I will be terminating my COMCAST - BECAUSE COMCAST SUCKS - when my "Move-In Special" of a whopping two months expires at the end of May. Thanks for your website, and for letting me vent.

Everything you said, is correct. It's unfortunate, but we are just not allowed to schedule a tech without having someone home.

That $10 charge, I have never heard of that before.

If Comcast is going to change, it's gotta start from the top. The guys on the phone, are just doing their job. ANd we know how wrong it is to do what we do, but it's our job. So we do it.

Comcast does suck. This site www.comcastyousuck.com is dedicated to people who've been screwed over by Comcast. There's also a petition to comcast for better service at
http://www.thepetitionsite.com/takeaction/371606891

...if you're interested

I've got several problems with Comcast but here are the two main ones right now.

First off, what the hell use is it to have an EMail customer support service when the only response you ever get is that you'll have to arrange an online chat with a service rep to get answers?

Why not just put up a notice saying "Don't bother emailing us, just go to our FAQ or sign up to chat with a rep. We don't DO meaningful customer service".

I can't DO real time chat because as a stroke victim, it takes me forever to type anything that you can read so I take care of everything with every other company I deal with by using email. Only Comcast refuses to answer my questions via email.

And what's this with making a payment on your bill and not seeing it deducted for over a month because the online billing is only updated once a month? They took the damned money out of my bank account on August 4th and it now shows me two weeks behind on the flipping thing and LATE charges appear to be being applied although I haven't yet gotten my math major grandkid to interpret it for me and they (Comcast) won't answer my emails.

This is ridiculous. If they can acknowledge receiving the money on a certain date, they can also update my flipping account info on that certain date. Everyone else I pay online is able to do it.

I emailed a complaint about that to comcast just this morning. Guess what their flipping reply was. "In order to protect your privacy you will need to arrange for an online chat session...".

You get the picture. They're apparently admitting their email service cannot provide a security level great enough to simply tell me why my bill is screwed up, but that I can wait half a day or more to get on line with one of them and everything will be super safe and secure? What's that on the ground under the bull's butt?

I've also been through the sessions with clueless techs and the $19.95 for the first three months never materialized and I've been paying full price for the "service" from day one. I didn't even bother about that one because I knew it was useless.

Must be wonderful to have a flipping unbreakable monopoly and the applicable government regulatory agency in your hip pocket.

i have comcast high speed and it is great, until i had an outage, the jerk on the other end said in my are (bay area, california) they were getting 50 calls a second, but there was no outage. what a joke, when i asked when it would be find he said with 48 hours. after talking to him for about 5 more minutes he said i dont think it is crazy to have your internet down for 2 days and hung up on me. so there connection works great, but there customer service sucks. no communication in a communication company.